Privacy policy

PRIVACY POLICY

Last updated: August 25, 2026

This Privacy Policy describes how puredozo.com (the “Site”, “we”, “us”) collects, uses, and discloses your personal information when you visit the Site, place an order, or otherwise communicate with us.

The Site is operated by ZVX LLC, 848 N Rainbow Blvd #2037, Las Vegas, NV 89107-1103, United States. You can reach us at any time at support@puredozo.com.

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AGE RESTRICTION

The products sold on this Site are intended for adults 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If you believe a minor has provided us with personal information, contact us at support@puredozo.com and we will delete it.

How we verify your age. We use AgeChecker.Net, a third-party age verification service. When you place an order, the details you enter are checked against their records. If your age cannot be verified automatically, you will be asked to submit a photo of yourself holding a government-issued photo ID. That image and the identity data are processed by AgeChecker.Net under their own privacy policy, and we receive only the result of the check — verified or not verified.

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WHAT WE COLLECT

Information you give us. When you place an order or create an account, we collect your name, billing and shipping address, e-mail address, phone number, and the contents of your order. When you contact support, we collect whatever you choose to include in your message.

Payment information. Card details are entered directly into our payment processors and are transmitted to them, not stored on our servers. We retain only what is needed to identify a transaction — for example the card brand, the last digits, and the authorization result. We never store full card numbers.

Information collected automatically. When you browse the Site we receive standard technical data: IP address, browser and device type, operating system, referring page, pages viewed, and the dates and times of those visits. Some of this is collected through cookies and similar technologies (see Cookies below).

Information from marketing tools. If you subscribe to e-mails or SMS, or if you browse the Site with our marketing tools active, we record events such as pages viewed, products viewed, items added to cart, checkouts started, and orders placed, so we can send relevant messages and abandoned-cart reminders.

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HOW WE USE IT

We use personal information to:

• process, fulfil, and ship your orders, and handle returns, cancellations, and refunds;

• send transactional messages — order confirmations, shipping notices, cancellation and refund notices;

• provide customer support and answer your questions;

• send marketing e-mails and SMS where you have opted in, and let you opt out at any time;

• detect and prevent fraud, abuse, and chargebacks;

• verify that purchasers meet the age requirement;

• improve the Site, our products, and our service;

• comply with our legal obligations, including tax and record-keeping requirements.

We do not sell your personal information.

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WHO WE SHARE IT WITH

We share personal information only with service providers who need it to do their job for us, and only for that purpose:

• Payment processors (Authorize.Net, Stripe, PayPal) — to authorize and settle payments and to investigate disputes.

• Omnisend — our e-mail and SMS platform, which stores your contact details, subscription status, and the marketing events described above so we can send you messages.

• Shipping carriers and fulfilment partners — to deliver your order and provide tracking.

• AgeChecker.Net — our age verification provider, as described above.

• Hosting and infrastructure providers — who run the servers this Site and our order system operate on.

We may also disclose personal information to comply with applicable law, a lawful request, a subpoena, or to protect our rights.

Your credit card statement will show the descriptor ZVX LLC.

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BEHAVIOURAL ADVERTISING

We may use the information described above to show you advertising we believe is relevant, and to measure whether that advertising works. You can opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info, the Network Advertising Initiative at optout.networkadvertising.org, or the settings of your device and browser.

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MARKETING MESSAGES

You receive marketing e-mails or SMS only if you opted in. Every marketing e-mail carries an unsubscribe link, and you can reply STOP to any marketing SMS. Opting out of marketing does not stop transactional messages about orders you have actually placed — confirmations, shipping notices, cancellations, and refunds — because those concern your money and your delivery.

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RETENTION

We keep order records for as long as needed to provide the service and to meet our legal, tax, and accounting obligations. Marketing contact data is kept until you unsubscribe or ask us to delete it, and for a short period afterwards so we can honour that request.

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YOUR RIGHTS

Depending on where you live, you may have the right to access the personal information we hold about you, to receive a copy of it, to have it corrected or deleted, and to object to or restrict certain processing. To exercise any of these rights, e-mail support@puredozo.com. We may need to verify your identity before we act on a request.

California residents. If you are a California resident, you have the rights described above under the California Consumer Privacy Act, including the right to know what personal information we collect and how we use and disclose it, the right to request deletion, and the right not to be discriminated against for exercising those rights. We do not sell personal information as that term is defined by the CCPA.

Residents of the European Economic Area and the United Kingdom. Where the GDPR applies, we process personal information to perform our contract with you (fulfilling your order), to comply with legal obligations, on the basis of your consent (marketing), and in our legitimate interests (preventing fraud and improving the Site). You have the right to lodge a complaint with your local data protection authority. Information may be transferred to and processed in the United States.

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AUTOMATED DECISION-MAKING

We do not make decisions producing legal or similarly significant effects about you solely by automated means. Fraud and risk checks may flag an order for review, but a person makes the final decision.

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COOKIES

Cookies are small text files placed on your device. We use them for two purposes.

Cookies necessary for the Site to work — these keep your session and your cart, remember your region and preferences, and secure checkout. The Site cannot function without them.

Analytics and marketing cookies — these tell us which pages and products are viewed so we can improve the Site, and allow our e-mail platform to recognise you so that reminders and recommendations are relevant.

Most browsers let you block or delete cookies through their settings. Blocking the necessary ones will break parts of the Site, including checkout.

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DO NOT TRACK

Our practices do not change in response to a Do Not Track signal from your browser.

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SECURITY

We use commercially reasonable safeguards to protect personal information, including encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The date at the top shows when it was last revised.

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CONTACT

For questions about this policy, or to make a request or a complaint, e-mail us at support@puredozo.com or write to ZVX LLC, 848 N Rainbow Blvd #2037, Las Vegas, NV 89107-1103, United States.